is here!
We have improved our end-to-end buying experience.
Frequently Asked Questions
1
What is Coupa?
Coupa is a business spend management system that EDF Renewables is implementing to transform the way we buy goods and services invoice and pay.
As a leading Software as a Service (SaaS) solution, Coupa offers a unified spend management suite designed to help customers increase control and deliver greater savings.
Coupa has developed a suite of applications to help increase compliance, efficiency, and visibility.
2
What are some of the benefits of adopting Coupa?
Adherence and compliance to the EDF Renewables policy.- Coupa will bring about automation and digitalisation to our procurement processes.
Ability for suppliers to track purchase orders and payment of invoices online.
Simplification of the end-to-end buying process.
Streamlining and standardisation of procurement processes - best practices.
Provide an integrated holistic view and control over the procurement spend.
There are no costs involved for suppliers to register on the Coupa Supplier Portal.
3
Which modules of Coupa will be implemented at EDF Renewables?
4
How will Coupa be implemented at EDF Renewables?
- How Coupa will work
- How to register for Coupa
- How to add users on the Coupa Supplier Portal
- Managing purchase orders
- How to respond to a tactical sourcing event (RFQ – Request for Quote)
- How to add users on the Coupa Supplier Portal
Agents in our virtual support centre will be available to support you with any issues you may encounter.
If you have any questions / queries or would like assistance, you can contact the EDFR Supplier Support Centre:
- 021 657 4211
5
Will training for suppliers be provided?
6
What is the Coupa Supplier Portal?
7
Where do I register for the CSP?
8
How do I register for the CSP?
As a new supplier, to register on COUPA you have to first be awarded a tender (in response to an RFP/RFQ) from EDFR. The EDFR Supplier Support Team will obtain your business details and register you on Coupa. Following which, a Coupa-generated confirmation email will be sent to you, prompting you to join the Coupa Supplier Portal.
NOTE: If you are a prospective supplier who would like to do business with EDFR, but have not yet participated in any tenders, you need to submit your information on the Potential Supplier Registration form. Applying to be a supplier does not guarantee that you will become a registered supplier.
9
Do I have to sign up on the CSP to do business with EDFR?
10
Troubleshooting: I have the email invitation, but I still can’t register, what do I do?
- Check that all required fields are populated.
- Make sure you are registering within 30 days of receiving the invitation email, the link will expire after 30 days.
- If the link has expired send an email to suppliers@edf-re.co.zaTry using a different browser.
11
Troubleshooting:
My CSP Password
I’ve forgotten my password
I’m trying to reset my password but I’m not receiving the reset password email!
12
Troubleshooting: Will the Coupa emails go to my spam, junk mail or will they come straight to my inbox?
- There is a possibility that the mails may go to spam or junk mail.
- You will receive an email from EDF Renewables confirming your registration, this email may state that you must check your inboxes for Coupa emails.
- We advise that if you do receive emails from Coupa in your spam or junk mail that you set your mailbox to accept these emails by adding Coupa as a sender to your whitelist.
13
How do I enable two-factor authentication
- Sign into the CSP.
- At the top right hand corner you will see your name, hover over or click on your name to activate the drop down menu.
- Click on account settings, and select security & multi factor authentication to enable two-factor authentication.
14
How do I know if I am connected to EDFR?
- Sign into the CSP.
- Scroll down to the bottom right corner of the page.
EDF Renewables will be listed under your Linked Connections – you are connected!